Nissan Quest reliability - how does it compare?

mkaresh's picture

In late 2005 I started conducting my own reliability research. I'm reporting absolute stats like "times in the shop" that will make the differences between cars much clearer. Relative ratings obscure too much--how large is the difference between "better than average" and "worse than average"? I’ll also be updating results four times a year, so there will be information on new models sooner.

I've been collecting data on the Honda Odyssey, Toyota Sienna, Kia Sedona, and Chrysler minivans for some time, and would like to do the same for the Nissan Quest. But first more owners need to sign up to participate.

To encourage participation, panel members will receive full access to the results free of charge.

Details: Vehicle reliability research

Comments, questions, and suggestions welcome.

mkaresh's picture

We have an updated

We have an updated reliability stat for the 2004 Quest--with about 129 repair trips per 100 cars per year, it's worse than average. This is based on a small sample size.

We'll have further updates in August and November. With more participants, we could provide more precise information and cover all model years.

To see how competitors compare, and to sign up to help improve this information:

Nissan Quest reliability ratings and comparisons

mkaresh's picture

We have updated results for

We have updated results for the Quest to include owner experiences through September 30, 2010. The updated stats of 159 repair trips per 100 cars per year is worse than average, but based on a small sample size.

We'll have further updates in February and May. With more participants, we could provide more precise information and cover more model years.

To see how other minivans compare, and to sign up to help:

Nissan Quest reliability ratings and comparisons

mkaresh's picture

Starting this month we have a

Starting this month we have a new question to measure, as objectively as possible, the severity of a problem. Many people have been asking for reliability stats that weight problems by how severe they are, and once we have enough responses with the revised survey we'll start providing this.

mkaresh's picture

In about a week we'll start

In about a week we'll start previewing the next set of results to participants. The preview results will be updated as responses come in.

The 2004 remains the only year in the survey, and we'll again have only a partial result for it.

To help provide full results for your year:

Car reliability research

mkaresh's picture

We have updated results for

We have updated results for the Quest to include owner experiences through June 30, 2010. The updated stats of 105 repair trips per 100 cars per year is about average, but based on a very small sample size.

We'll have further updates in November and February. With more participants, we could provide more precise information and cover more model years.

To see how other minivans compare, and to sign up to help:

Nissan Quest reliability comparisons

mkaresh's picture

It took longer than I'd

It took longer than I'd hoped, but we now have a reliability stat for the 2004 Quest--with about 133 repair trips per 100 cars per year, it's worse than average. This is based on the year ending March 31, 2010.

We'll have further updates in August and November. With more participants, we could provide more precise information and cover more model years.

mkaresh's picture

We're going to have a partial

We're going to have a partial result for the 2004 next month. And about time--sorry it took so long.

I'd like to cover all model years--just a matter of getting more owners involved.

Not yet signed up? Details here:

Car reliability research

mkaresh's picture

Just enhanced the related

Just enhanced the related repair history survey so that it can (optionally) be used as a personal car maintenance record.

mkaresh's picture

We're currently a couple

We're currently a couple responses short of the minimum needed to provide a stat for the 2004. Other years getting closer.

Rogue's picture

Reading a Black Box Nissan Rogue

Hello, I see some people have had experience dealing with Nissan about getting the black box read. We were stopped at a red light and the airbags deployed causing us to hit the vehicle in front of us. We have a 2009 Nissan Rogue. This happened 2 months after we bought it. Now we are fighting with insurance and Nissan to read what actually happened and caused the accident, but we are not getting anywhere. Is there anyone out there who reads the black boxes? We are expecting a baby and the vehicle is not trustworthy. How do we proceed?? Any help or advice is greatly appreciated.

mkaresh's picture

You might want to try a

You might want to try a different forum or at least a different thread for this post. I would not worry about the vehicle being trustworthy, though, since this clearly happens very, very rarely.

mkaresh's picture

The 2004 is now in the

The 2004 is now in the survey. We hope to have a result in February, but it's going to be tight. Additional participants would be very helpful.

mkaresh's picture

Currently we're a couple

Currently we're a couple responses short of the minimum for a result in February.

If you've signed up but haven't yet responded, please do.

Not yet signed up? Details here:

Car reliability research

mkaresh's picture

2004 now included in the survey

Enough owners of the 2004 have now (finally) signed up to include it in the survey. Thanks, everyone. We'll include other model years as more people sign up.

mkaresh's picture

90 Quest owners now signed

90 Quest owners now signed up, and the 2004 is only four short of the minimum.

mkaresh's picture

We're just a few

We're just a few participants short of the minimum now for the 2004.

Help get your year included:

http://www.truedelta.com/reliability.php

mkaresh's picture

Still just a few

Still just a few participants short for the 2004. 76 owners signed up for all years. A start, but need many more.

mkaresh's picture

Updated results for about

Updated results for about 150 other models next month. Let's get the Quest included.

mkaresh's picture

Latest results recently

Latest results recently posted for many other minivans. Still hoping to include the Quest, but this depends on how many owners sign up to participate.

For the full set of results, and sign up to help (if you haven't already):

TrueDelta Vehicle Reliability Survey results

mkaresh's picture

Next update in May.

Next update in May. Unfortunately, still not enough Quest owners to include it.

mkaresh's picture

Getting closer...

...but not there yet. Updated results for 92 other model / model year combinations in a week or so. Would like to include the Quest, but not enough owners have signed up yet. The 2004 is about 2/3 of the way to the minimum.

For the details, and to sign up to help out:

Nissan Quest reliability research

mkaresh's picture

Common Auto Repairs Database (CARDb)

I recently added a Common Auto Repairs Database (CARDb) to the site. People posting common repairs can include a link to a forum thread discussing the problem. I hope this will make it easier for people to find this information, while helping to grow the forums that have been lending a hand with the research.

Common Auto Repairs Database (CARDb)

mkaresh's picture

Updated results for most

Updated results for most other minivans next month. Still not collecting data on the Quest, but getting closer to starting with the 2004 and the 2006.

Low-PSI's picture

'04 was not Nissan's best year

As the (very satisfied) owner of an '04 SE, I find Nissan's position regarding defects in the early '04's puzzling. They admitted the (extensive) problems exist. In fact, they took the unprecedented step of extending the warranty on all '04 Quests. So why give someone the run-around?

mkaresh's picture

Same could be asked of just

Same could be asked of just about any manufacturer.

birdman's picture

my experience

I have had my 04 quest at the dealer 6 times for the passenger sliding door not working. April 5th my airbag deployed for no reason and 15 min later my car alarm sounded for 20 min. Nissan corporate is not covering the airbag replacement. They claim I was in a moderate to severe collision which is totally not true. There is no damage to my car besides the airbag deploying and locking the seat belts. This car is not reliable! I have retained a lawyer to fight Nissan. If I was on the highway when the airbag deployed there is no doubt I would have had an accident. My kids are afraid to ride in the car. Nissan is trying to cover up this defect!!

mkaresh's picture

Quite odd

Wow, this is quite odd. As if you'd have the accident damage repaired, but not have the airbag repaired. Hope you get it sorted out.

The 2004 is now halfway to the minimum. I'd like to start collecting data on the Quest, to see how it compares to other minivans.

mkaresh's picture

The 2004 is now about 2/3 of

The 2004 is now about 2/3 of the way to the minimum, and the 2006 is nearly halfway.

Low-PSI's picture

I have to ask...

...how did Nissan determine that your car had been involved in an accident? Surely, if it had been, there would be some evidence. Are they claiming that only a "moderate to severe" accident could activate the airbag AND the seatbelt pretensioners?

birdman's picture

accident determination

They claim they did a visual inspection and downloaded information from the computer. There are scraps under my car which I believe are from driving down this long pot holed driveway a few times a week for horseback riding. My car has bottomed out quite a few times trying to avoid the huge holes in the gravel. Nissan will not provide me with the report to substantiate their findings. There was no accident....

Low-PSI's picture

Black Box?

Are Quests outfitted with Black Boxes? I know my '04 Ford E150 has one. If Quests do, then it should be simple, assuming events are stored, to determine what happened.

mnemonicj's picture

The problem with Black Boxes

The problem with Black Boxes is reading them. Your Airbag controller is a "Black Box" itself because it will show you important statistics of your vehicle 5 seconds before the crash including speed, throttle position, etc. but all of that information is provided in hexadecimal and can only be read if you know how to decode it.

Your lawyer may be able to subpoena that information from Nissan since you do own the Airbag Controller or any other computer that stores crash data in your vehicle.